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SmartPath Service and Monogram Service is officially ready for GA release with UpdatePromise.
“To impact millions of consumers’ lives, one industry at a time.”
The everchanging development of technology has not only changed the lifestyle of today’s
consumer but has also influenced how businesses (large and small) conduct business. Today’s
consumer is more aware, better informed and expect more. The key to meeting consumer
expectations is simple: elevate the consumer’s experience by supporting their preferred
method of communication and way of conducting business. Luckily, UpdatePromise also makes
it easy for businesses to achieve the key to their clients’ needs.
For every screw there is a screwdriver, and for every job there is a tool. UpdatePromise is a
toolbox, filled with innovative solutions for enhancing the Consumer Experience Lifecycle,
boosting sales, and improving reputations. Inherently, UpdatePromise is a software technology
company—but at our center, we are human. We believe in using technology to enhance the
human experience, not replace it. That’s why every part of our company – from the automated
status updates sent to customers to our help desk—is powered by people, with people in mind.
SmartPath Service and Monogram Service is officially ready for GA release with UpdatePromise.
Successful rollout of SmartPath and Monogram Service Programs in 6 locations. Launch of the Honda and Acura Service Connect Integrations.
UDP is selected as a Strategic Partner for Toyota’s SmartPath and Lexus’ Monogram next generation Service Programs.
UDP partners with InfoMedia to power the UDP Symphony launch, which includes embedded VIN specific Service Price Guides for estimating and Manufacturer Maintenance Schedules for scheduling and vehicle check-in processes.
UDP launches Orchestra, a complete end-to-end Consumer Experience Solution that encompasses everything from Online and BDC Appt Scheduling to automated Lost Soul campaigns to drive Service Retention.
UDP enters the OEM Dealer vertical with its flagship Core product.
Nixon recruits Richard Pannazzo, former Sr Director of U.S. operations for global collision franchise, to join the UDP team and help launch the OEM Dealer Industry vertical.
Curtis Nixon established a pilot program with Farmers Insurance to rollout UpdatePromise (UDP) across the country to all their contracted Collision Repair Centers. He met with CCC executives to propose a partnership that would soon change the Collision Industry forever.
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