Consumer Experience Management System (CEMS)

Consolidate all your necessary tool into one fixed ops solution with CEMS Powered by UpdatePromise.

One-Stop-Fixed-Ops, we’ve got you fully covered!

Stay on top of your dealership metrics and help your team move forward by setting attainable goals.

Track dealership data and make informed decisions!

Stay on top of your dealership metrics and help your teams move forward by setting goals.

Track metrics in real time and compare your dealership’s metrics with the industry’s averages! This historical data comparison allows users to identify areas of improvement or strengths and achieve key business objectives.

A centralized hub for real-time dealership metrics, providing users with key performance indicators like sales, upsell numbers, VCI, and customer feedback.

Make it easier for customers to say yes!

Stay on top of your dealership metrics and help your teams move forward by setting goals.

Offer customers another payment options that may better suit their pament preference.

Service Financing allows customers to say yes more to their service repairs.

OEM Integrations & More

Select a program to learn more

Our Products

Update
PromisePay

Merchant Processing Services that save you money and include integrated Mobile Payments & Contact-Free Payment Devices.

Fixed Opera- tions Solutions

Appointment Scheduling, Tablet-Friendly Vehicle Check-In, Digital Multi-Point Inspections, Mobile Payments and more

Update
PromiseEPay

Integrated Service Financing will give your customers more opportunities to say yes to Service Recommendations.

How does UpdatePromise help dealerships?

We have been with UpdatePromise since 2014. They cover everything we need to create the best Consumer Experience for our customers and our team. It is gratifying to hear our customers say how simple and easy it is to bring their vehicle to service.

Mike CarrascoService Manager | Diamond Valley Honda

The team at Fontana Nissan enjoys the monthly savings we get from the low and straight-forward rates and fees that UpdatePromise offers. Our customers also enjoy the contact-free payment options with Mobile Payments or our POS payment devices.

Nicki NeuerParts & Service Director | Fontana Nissan

One of the things I like the most since implementing UpdatePromise, is seeing our team open higher quality initial ROs, additionally I have a significant increase in overall dollars per RO. Our online appointments have since doubled, customers love the custom service packages we offer and taking video walk-arounds at the check-in has reduced the amount of damage claims from customers. Overall, we are able to carry out services going out at full labor rates, and we really see the value and benefits of our partnership with UpdatePromise.

Josh FletcherService Director | Ardmore Toyota

Our group went through several demos just recently and chose UpdatePromise. After doing our research, we felt they have the best product available. UpdatePromise encompasses a multitude of solutions for service. Video MPI, Service Price Guides, Mobile Payments, Custom Repair Financing Options, tons of super slick technology. The best part is the customer loves it!

Matt TonoliDirector of Fixed Operations | FINN Auto Group

UpdatePromise plays a key role in our ability to Operate and scale our dealerships. Our customers will always receive the same QvaleWay experience that is transparent and upfront, no matter what car brand or dealership they are with. In 2022, the Qvale Auto Group ended the year increasing revenue by 20%, operational gross profit by 28% and 81% of that new revenue tied directly into new operational net profit. There’s no guessing or surprises on how we’ve achieved these results, UpdatePromise’s robust reporting gives us the ‘Money Ball’ type-of-insight that pinpoints where the opportunities are, allowing us to address inefficiencies in real time.

Geno WalshExecutive Manager of Operations | Qvale Auto Group

Frequently Asked Questions

What packages does UpdatePromise offer?

UpdatePromise’s Consumer Experience Management System (CEMS) comes in three
main packages, however, can be modularly tailored within each package to fit the
dealership’s needs.

What’s the Pillar of Success Program?

UpdatePromise’s hands-on approach on creating successful Fixed Ops processes and
results can result in meeting the following standards for all dealerships.

85%+ Service Appointment Show Rates
85%+ Vehicle Check-Ins Opened on a Tablet
85%+ of all ROs have an MPI sent with Media
200% Response Rate to Inbound Messages from Customers
10% of all Payments are made my Online Bill Pay
$610M Average dealership Merchant Volume
10%+ Increase in Customer Satisfaction

90%+ Minimum Positive Score for Post-Delivery Feedback Reports

How much does UpdatePromise cost?

Because the UpdatePromise Consumer Experience Management System (CEMS) has been developed to be module*, dealerships are able to build/create a tool that fits their needs (features, number of employees, monthly RO count, etc.) without compromising how many tools they use or pay for.

Connect with a Consumer Experience Expert to receive an customized quote!

*Minimum product requirements for basic functionality (such as SMS communications or to process mobile payments) may apply.

How long is the implementation/training process?

Implementation can take up to 6-8 weeks from signed quote to in-person training, the
dealership’s collaboration is crucial to timeline and implementation process. See the full
implementation process here.

What can I expect after signing my contract?

A dealership’s implementation process can take anywhere between 6-8 weeks, and the
timeline heavily depends on the dealership team’s availability, responsiveness and
collaboration to gather all the necessary information/data fr set-up and training.

Step 1: Signed Agreement
Step 2: Kick-Off Call
(i) Meet all of your team leaders who will be training and handling your
implementation process from start to finish.
Step 3: Change Management Visit
(ii) Receive an on-site evaluation survey and a welcome orientation for your
dealership.
Step 4: Virtual Training
(iii) Live data validation with the dealership and champion training will take
place in anticipation of the in-person training team arriving.
Step 5: In-Person Implementation Training
(iv) Your assigned training team and team lead will be on-site for a minimum
of 5-days to train and assist your team.
Step 6: Client Success + Premier Support
(v)Dealerships can expect follow-up meetings to review data and metrics on
a weekly basis during the launch, and at a minimum of once a week for
the first four weeks post-launch.

About UpdatePromise:

Our mission is to impact millions of consumers’ lives, one industry at a time; and our vision is to become the Amazon of the Automotive Industry.

UpdatePromise’s history begins in 2009, when Curtis Nixon, President and CEO of UpdatePromise, establishes a pilot program with Farmers Insurance to rollout UpdatePromise across the country to all contracted Collision Repair Centers… read more here.

Consumer Experience Management System (CEMS)