UpdatePromise’s Consumer Experience Management System (CEMS) comes in three main packages, however, can be modularly tailored within each package to fit the dealership’s needs.

UpdatePromise’s hands-on approach on creating successful Fixed Ops processes and
results can result in meeting the following standards for all dealerships.

• 85%+ Service Appointment Show Rates
• 85%+ Vehicle Check-Ins Opened on a Tablet
• 85%+ of all ROs have an MPI sent with Media
• 200% Response Rate to Inbound Messages from Customers
• 10% of all Payments are made my Online Bill Pay
• $610M Average dealership Merchant Volume
•  10%+ Increase in Customer Satisfaction
• 90%+ Minimum Positive Score for Post-Delivery Feedback Reports

The UpdatePromise Consumer Experience Management System (CEMS) is designed as a modular system, enabling dealerships to tailor a tool that aligns precisely with their requirements. This flexibility allows them to customize features, accommodate varying employee counts, and adapt to different monthly Repair Order (RO) volumes, all without the need to compromise on the number of tools utilized or the associated costs.

To explore personalized solutions for your dealership, connect with one of our Consumer Experience Experts and receive a customized quote!

Schedule a demo here.

*Note: Some basic functionality may require meeting minimum product requirements, such as SMS communications or the ability to process mobile payments.

Implementation, typically takes 6-8 weeks, from signed quote to in-person training. The dealership’s active collaboration is essential to maintaining an efficient timeline and ensuring a successful implementation.

A dealership’s implementation process can take anywhere between 6-8 weeks, and the timeline heavily depends on the dealership team’s availability, responsiveness and collaboration to gather all the necessary information/data for set-up and training.

• Step 1: Signed Agreement
• Step 2: Kick-Off Call
  • Meet all of your team leaders who will be training and handling your implementation process from start to finish.
• Step 3: Change Management Visit
  • Receive an on-site evaluation survey and a welcome orientation for your dealership.
• Step 4: Virtual Training
  • Live data validation with the dealership and champion training will take place in anticipation of the in-person training team arriving.
• Step 5: In-Person Implementation Training
  
  • Your assigned training team and team lead will be on-site for a minimum of 5-days to train and assist your team.
• Step 6: Client Success + Premier Support
  • Dealerships can expect follow-up meetings to review data and metrics on a weekly basis during the launch, and at a minimum of once a week for
    the first four weeks post-launch.

Our mission is to impact millions of consumers’ lives, one industry at a time; and our vision is to become the Amazon of the Automotive Industry.

UpdatePromise’s history begins in 2009, when Curtis Nixon, President and CEO of UpdatePromise, establishes a pilot program with Farmers Insurance to rollout UpdatePromise across the country to all contracted Collision Repair Centers… read more here.