Category: Consumer Experience

How Hyundai Dealers Can Unlock $400 Per Car — Without Selling More Cars

By Curtis Nixon, CEO – UpdatePromise In an era where margins are tighter, expenses are rising, and customer retention is harder than ever… why are so many Hyundai and Genesis dealers leaving money on the table? Here’s the kicker: 📈 Hyundai sales were up 8% last month — and yet most dealers missed out on tens of thousands in […]

The Real Reason Customers Don’t Come Back—And How to Change That

What top complaints tell us about building (and losing) trust in Fixed Ops It’s one of the most common questions dealerships ask: “We provided the service, so why didn’t the customer return?” The truth? It’s usually not about price. Or even quality of repair.It’s about trust. And trust is built—or broken—by the experience surrounding the […]

From Arrival to Approval: What Real Service Flow Should Look Like

Your customers don’t experience systems. They experience moments — and how those moments are all connected in the service journey. 1. The Problem: Silos in Fixed Ops Many dealerships have done the right thing: But when those tools don’t all connect — and your team isn’t aligned on how each tool is used together — […]

UpdatePromise Launches UpdatePromise Academy Powered by VISPERIO Performance, Elevating Fixed Ops and Professional Development

Chino, CA – May 13, 2025 — UpdatePromise, a leading Fixed Ops technology provider, has partnered with VISPERIO Performance, a national leader in Fixed Ops training and consulting, to launch the UpdatePromise Academy Powered by VISPERIO Performance. This new resource delivers structured, real-world training and development to service advisors and managers across dealership service drives—directly […]

Why Media-Enhanced MPIs Fall Flat Without Process Buy-In

A photo isn’t enough. A video doesn’t guarantee trust. What matters most is how your team delivers the message — and whether your customer actually understands it. It’s easy to assume that adding video or photo to your MPI process will automatically improve customer trust and increase approvals. After all, “show, don’t tell” is a […]

Technology That Respects Time and Enhances Experience

Time is crucial in the dealership and collision industries. Service teams balance multiple tasks under pressure while customers expect fast, efficient, and transparent processes. At UpdatePromise, we focus on providing technology that respects that time. Our enhanced scheduling tools, real-time updates, and seamless payment processing are all designed to make operations run more smoothly. The […]

MPIs without Videos & Photos Causing Dealers Major Revenue Losses

Dealerships that haven’t implemented video and photo Multi-Point Inspections (MPIs) are missing out on a critical opportunity to increase revenue, enhance customer trust, and improve service department performance. The difference between dealerships using media-rich MPIs and those relying on traditional methods is becoming increasingly stark, and the financial consequences are clear. Without adopting this technology, […]

UpdatePromise Unveils New Collaboration with Mitchell to Revolutionize Vehicle Repair Communication and Customer Satisfaction

UpdatePromise integrates its advanced Consumer Experience Management System (CEMS)™ with Mitchell ServiceLink to enhance communication, consumer engagement and overall consumer experience in the collision repair process. CHINO, Calif.—September 12, 2024—UpdatePromise, a pioneer in automotive and customer experience solutions, is excited to announce its latest collaboration with Mitchell, an Enlyte company and a leading technology and […]

GMA Launches Exclusive Tech Video Q4 Incentive Program Featuring UpdatePromise as a Certified SLT Provider

UpdatePromise’s Digital MPI Solution Offers Seamless Integration and Enhanced Digital Inspections for Dealerships CHINO, Calif.—September 10, 2024—Genesis Motor America (GMA) recently announced the launch of its highly anticipated Tech Video Q4 Incentive Program, designed to boost the performance and profitability of service departments across the nation. As part of this initiative, UpdatePromise has been selected […]

The Impact of SmartPath Service Powered by UpdatePromise on Toyota Dealerships

In today’s highly competitive automotive industry, customer experience and operational efficiency are crucial for success. SmartPath Service, a comprehensive fixed ops solution, has been making significant waves across Toyota dealerships by enhancing service metrics and overall customer satisfaction. This case study highlights the tangible benefits experienced by three Toyota dealerships: Heritage Toyota, Baxter Toyota of […]