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All FeaturesIs The Personal Phone Call Dying?
The old personal phone call is fading into the background and although it will never go away completely, text message communication has already taken over the business world. According to a study by Forbes, 50% of consumers experience difficulties when scheduling time with businesses through a live person via phone call. In addition, 75% of consumers […]
Why Should You Care About Your Online Reputation?
In the Automotive Service Industry, businesses get hit with waves of new challenges every day. Many business owners, service advisors, technicians, and controllers tend to get overwhelmed with the speed at which technology is evolving. Even if “there’s always something” – technological or administrative – the goal is to consistently acquire new customers and retain […]
We’re Part Of The Paperless Evolution With Our Video- And Photo-Enabled MPI
The stats provided by Ecology Global Network are overwhelming. Every year, Americans will use more than 90 million tons of paper and paperboard, which is an average of 700 lbs. of paper products per person annually. Every year in the U.S. more than 2 billion books, 350 million magazines, and 24 billion newspapers are published. At UpdatePromise, we’ve created technology that is 100% paperless with our Video- and Photo-Enabled MPI. It enables […]
Taking Over A New Dealership? Here Are Your Top Five Considerations
Whether you’re a veteran of the service automotive industry, or are new to the world of auto body repairs, you’re entering it at a time unprecedented in growth and ripe with opportunity. In fact, the USA reported over 6.1 million units in sales in 2017 alone, meaning there are more cars on the road that will eventually […]
The Importance Of A Promise
All relationships begin with a promise. Whether it’s stated or not, that first exchange establishes the groundwork for what’s to follow. It’s true for all relationships, both private and professional. The nature of this promise may differ slightly, but its purpose is the same. It starts the process of establishing the deep trust necessary to […]
Collision Customer Or Lifetime Customer? Depends On The Data
This article appears originally at www.digitaldealer.com. Ever wake up in the morning, sip your coffee, and think, “Today is a great day to find a collision center!”? Of course not. Most people looking for a body shop are in the midst of a stressful, unexpected situation. They’re wrangling with insurance companies, missing work, and potentially even dealing […]
Telematics Will Be Key To Industry Growth And Consumer Satisfaction
Every day, the automotive industry is becoming more and more connected. And onboard telematics, connected via the Internet of Things to manufacturer and consumer devices alike, will be critical to understanding and meeting consumer needs. Incorporating artificial intelligence, data analytics, and engineering, telematics is empowering stakeholders across the automotive industry. Insurance providers are assessing driver […]
How Important Is Consumer Experience?
We all know the consumer experience is important– but how important, exactly? The infographic below quantifies just how important the consumer experience has become, not just to consumers but to your business. In this increasingly connected world, consumer experience has never been more important. Although you may intuitively know that treating your customers well is a “good” […]
Dip Or Swipe: Is Your Business EMV Compliant?
I’m sure by now, you’ve noticed that chips come standard on debit and credit cards. You’ve also probably been annoyed by the whole “insert or swipe” dilemma at the checkout stand. Well, the truth is, these chip cards are here to stay: and they’re worth the extra time in line. These cards have huge benefits. […]
Text Vs. Call In Customer Relations: It’s Time For Your Business To Make The Switch
Look around you: smart phones are everywhere. As a working professional, you probably have a smartphone in your pocket right now. Sure, there are plenty of reasons why you have a smartphone: these devices have so many features and applications they could make your head spin. Overall, having a cell phone is just plain ‘old […]
