Tag: B2B

The Real Reason Customers Don’t Come Back—And How to Change That

What top complaints tell us about building (and losing) trust in Fixed Ops It’s one of the most common questions dealerships ask: “We provided the service, so why didn’t the customer return?” The truth? It’s usually not about price. Or even quality of repair.It’s about trust. And trust is built—or broken—by the experience surrounding the […]

Surcharging Might Seem Like a Solution—But It Could Be Costing You More Than You Think

Why Dealerships Should Rethink Passing Credit Card Fees to Customers It’s tempting: a payment provider promises “no-cost” credit card processing, and it sounds like a no-brainer. But there’s a catch—it’s not free. It’s a surcharge program, and it comes with real risks to your dealership’s bottom line, customer satisfaction, and even your CSI scores. At […]

Transforming Fixed Ops: The Ultimate Guide to Effortless Online Scheduling

It’s not a secret or a new revelation that today’s world is becoming more digital. The question is, what are we doing to stay ahead and keep our industry relevant? At UpdatePromise, we’re harnessing the power of technology to revolutionize fixed operations (Fixed Ops) in car dealerships. Online scheduling is at the forefront of this […]

Why Dealerships Must Diversify Tech Solutions in the Wake of the Recent DMS Breach

The recent data management system (DMS) breach, which impacted over 15,000 dealerships, has underscored the urgent need for dealerships to reconsider their reliance on single-platform solutions. Today’s dealership is a multifaceted operation, encompassing New Car Sales, Used Car Sales, Finance and Insurance, Parts Department, Service Department, Body Shop, Accounting, and more. Each of these units […]

UpdatePromise Announces Harmony AI, a 24/7 Virtual Assistant for Dealerships

Chino, CA, January 18, 2024 – UpdatePromise is pleased to announce the launch of Harmony AI, the newest enhancement to its cutting-edge Consumer Experience Management System (CEMS). As a 24/7 virtual assistant, Harmony AI sets a new standard for appointment scheduling, effortlessly generating appointments over the phone, and ensuring that every customer phone call, regardless […]

UpdatePromise Launches Reynolds and Reynolds Open Repair Order Function

UpdatePromise, a leading provider of consumer experience solutions for automotive service announces an Interface Agreement with The Reynolds & Reynolds Company. CHINO, CA, UNITED STATES, January 10, 2024 — UpdatePromise, creator of the Consumer Experience Management System (CEMS) for the automotive service industry, proudly announces a groundbreaking Interface Agreement with The Reynolds and Reynolds Company. […]