Tag: Dealership Service

MPIs without Videos & Photos Causing Dealers Major Revenue Losses

Dealerships that haven’t implemented video and photo Multi-Point Inspections (MPIs) are missing out on a critical opportunity to increase revenue, enhance customer trust, and improve service department performance. The difference between dealerships using media-rich MPIs and those relying on traditional methods is becoming increasingly stark, and the financial consequences are clear. Without adopting this technology, […]

Transforming Fixed Ops: The Ultimate Guide to Effortless Online Scheduling

It’s not a secret or a new revelation that today’s world is becoming more digital. The question is, what are we doing to stay ahead and keep our industry relevant? At UpdatePromise, we’re harnessing the power of technology to revolutionize fixed operations (Fixed Ops) in car dealerships. Online scheduling is at the forefront of this […]

Why Dealerships Must Diversify Tech Solutions in the Wake of the Recent DMS Breach

The recent data management system (DMS) breach, which impacted over 15,000 dealerships, has underscored the urgent need for dealerships to reconsider their reliance on single-platform solutions. Today’s dealership is a multifaceted operation, encompassing New Car Sales, Used Car Sales, Finance and Insurance, Parts Department, Service Department, Body Shop, Accounting, and more. Each of these units […]

UpdatePromise Announces Harmony AI, a 24/7 Virtual Assistant for Dealerships

Chino, CA, January 18, 2024 – UpdatePromise is pleased to announce the launch of Harmony AI, the newest enhancement to its cutting-edge Consumer Experience Management System (CEMS). As a 24/7 virtual assistant, Harmony AI sets a new standard for appointment scheduling, effortlessly generating appointments over the phone, and ensuring that every customer phone call, regardless […]

UpdatePromise Launches Reynolds and Reynolds Open Repair Order Function

UpdatePromise, a leading provider of consumer experience solutions for automotive service announces an Interface Agreement with The Reynolds & Reynolds Company. CHINO, CA, UNITED STATES, January 10, 2024 — UpdatePromise, creator of the Consumer Experience Management System (CEMS) for the automotive service industry, proudly announces a groundbreaking Interface Agreement with The Reynolds and Reynolds Company. […]