Tag: Technology

The Real Reason Customers Don’t Come Back—And How to Change That

What top complaints tell us about building (and losing) trust in Fixed Ops It’s one of the most common questions dealerships ask: “We provided the service, so why didn’t the customer return?” The truth? It’s usually not about price. Or even quality of repair.It’s about trust. And trust is built—or broken—by the experience surrounding the […]

Why Media-Enhanced MPIs Fall Flat Without Process Buy-In

A photo isn’t enough. A video doesn’t guarantee trust. What matters most is how your team delivers the message — and whether your customer actually understands it. It’s easy to assume that adding video or photo to your MPI process will automatically improve customer trust and increase approvals. After all, “show, don’t tell” is a […]

Surcharging Might Seem Like a Solution—But It Could Be Costing You More Than You Think

Why Dealerships Should Rethink Passing Credit Card Fees to Customers It’s tempting: a payment provider promises “no-cost” credit card processing, and it sounds like a no-brainer. But there’s a catch—it’s not free. It’s a surcharge program, and it comes with real risks to your dealership’s bottom line, customer satisfaction, and even your CSI scores. At […]

Transforming Fixed Ops: The Ultimate Guide to Effortless Online Scheduling

It’s not a secret or a new revelation that today’s world is becoming more digital. The question is, what are we doing to stay ahead and keep our industry relevant? At UpdatePromise, we’re harnessing the power of technology to revolutionize fixed operations (Fixed Ops) in car dealerships. Online scheduling is at the forefront of this […]

Why Dealerships Must Diversify Tech Solutions in the Wake of the Recent DMS Breach

The recent data management system (DMS) breach, which impacted over 15,000 dealerships, has underscored the urgent need for dealerships to reconsider their reliance on single-platform solutions. Today’s dealership is a multifaceted operation, encompassing New Car Sales, Used Car Sales, Finance and Insurance, Parts Department, Service Department, Body Shop, Accounting, and more. Each of these units […]

UpdatePromise Announces Harmony AI, a 24/7 Virtual Assistant for Dealerships

Chino, CA, January 18, 2024 – UpdatePromise is pleased to announce the launch of Harmony AI, the newest enhancement to its cutting-edge Consumer Experience Management System (CEMS). As a 24/7 virtual assistant, Harmony AI sets a new standard for appointment scheduling, effortlessly generating appointments over the phone, and ensuring that every customer phone call, regardless […]

UpdatePromise Launches Reynolds and Reynolds Open Repair Order Function

UpdatePromise, a leading provider of consumer experience solutions for automotive service announces an Interface Agreement with The Reynolds & Reynolds Company. CHINO, CA, UNITED STATES, January 10, 2024 — UpdatePromise, creator of the Consumer Experience Management System (CEMS) for the automotive service industry, proudly announces a groundbreaking Interface Agreement with The Reynolds and Reynolds Company. […]

Are Changes Emerging In Fixed Ops Again?

The Modern Consumer and the Need for Change In today’s fast-paced world, where services like Uber, DoorDash, and InstaCart have become the norm, there is a growing need for industries to adapt and evolve. The automotive dealership industry is no exception. The convenience, transparency, and efficiency provided by popular consumer apps have set a new […]

Famous People In Automotive History

You probably already know or have heard about some of the most famous people in the world. However, we thought we would clue you in on some of the most famous people in the automotive industry. 1.) Mary Anderson (Windshield Wiper) While you’re sloshing around the next time while driving in some heavy rain, think […]