Tag: UpdatePromise

The Real Reason Customers Don’t Come Back—And How to Change That

What top complaints tell us about building (and losing) trust in Fixed Ops It’s one of the most common questions dealerships ask: “We provided the service, so why didn’t the customer return?” The truth? It’s usually not about price. Or even quality of repair.It’s about trust. And trust is built—or broken—by the experience surrounding the […]

From Arrival to Approval: What Real Service Flow Should Look Like

Your customers don’t experience systems. They experience moments — and how those moments are all connected in the service journey. 1. The Problem: Silos in Fixed Ops Many dealerships have done the right thing: But when those tools don’t all connect — and your team isn’t aligned on how each tool is used together — […]

UpdatePromise Named One of Only Four Approved Providers for the New Toyota Enhanced Scheduler

Chino, CA – May 20, 2025 — UpdatePromise, a leading provider of fixed ops and consumer experience management technology, has been officially selected as one of only four approved providers to power the new Toyota Enhanced Scheduler. This new scheduling solution, now available for just $599/month, gives Toyota dealerships exclusive access to OEM data and […]

Why Media-Enhanced MPIs Fall Flat Without Process Buy-In

A photo isn’t enough. A video doesn’t guarantee trust. What matters most is how your team delivers the message — and whether your customer actually understands it. It’s easy to assume that adding video or photo to your MPI process will automatically improve customer trust and increase approvals. After all, “show, don’t tell” is a […]

Payment Processing: How Dealerships Are Saving Thousands of Dollars with PromisePay

When was the last time your dealership reviewed its payment processing setup? If you’re like most service departments, the focus is often on labor hours, technician efficiency, and upselling—not on payment processing fees, even though they can quietly chip away at your bottom line every month. Some dealerships are still paying 3–4X more than they […]

MPIs without Videos & Photos Causing Dealers Major Revenue Losses

Dealerships that haven’t implemented video and photo Multi-Point Inspections (MPIs) are missing out on a critical opportunity to increase revenue, enhance customer trust, and improve service department performance. The difference between dealerships using media-rich MPIs and those relying on traditional methods is becoming increasingly stark, and the financial consequences are clear. Without adopting this technology, […]

Why Dealerships Must Diversify Tech Solutions in the Wake of the Recent DMS Breach

The recent data management system (DMS) breach, which impacted over 15,000 dealerships, has underscored the urgent need for dealerships to reconsider their reliance on single-platform solutions. Today’s dealership is a multifaceted operation, encompassing New Car Sales, Used Car Sales, Finance and Insurance, Parts Department, Service Department, Body Shop, Accounting, and more. Each of these units […]

UpdatePromise Announces Harmony AI, a 24/7 Virtual Assistant for Dealerships

Chino, CA, January 18, 2024 – UpdatePromise is pleased to announce the launch of Harmony AI, the newest enhancement to its cutting-edge Consumer Experience Management System (CEMS). As a 24/7 virtual assistant, Harmony AI sets a new standard for appointment scheduling, effortlessly generating appointments over the phone, and ensuring that every customer phone call, regardless […]

UpdatePromise Launches Reynolds and Reynolds Open Repair Order Function

UpdatePromise, a leading provider of consumer experience solutions for automotive service announces an Interface Agreement with The Reynolds & Reynolds Company. CHINO, CA, UNITED STATES, January 10, 2024 — UpdatePromise, creator of the Consumer Experience Management System (CEMS) for the automotive service industry, proudly announces a groundbreaking Interface Agreement with The Reynolds and Reynolds Company. […]