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Dashboard Analytics

UpdatePromise Dashboard streamlines all essential reports into a single dashboard for dealership management and convenience.

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Get more done with UpdatePromise

Whether you’re working with customers on the service drive, or inspections at the tech bays – we’ve got you covered.

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Appointment Show-Rate
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RO's Opened on a Tablet
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Post Delivery Feedback Scores

Our Goals

Our primary goal with this project is to equip dealership users with a robust and user-friendly Dashboard page that provides them with valuable insights and data to drive their current and future goals. We want to empower our users to make informed decisions based on reliable and up-to-date information and monitor their key performance indicators (KPIs) in real-time. By achieving these objectives, we aim to facilitate a proactive approach to performance management and enable dealership users to identify trends and areas for improvement.

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Benefits of the Dashboard Page

1

Enhanced
Visibility

The mobile dashboard page provides dealership users with improved visibility into their overall growth and the performance of their team members. By having a centralized and easily accessible platform, users can gain valuable insights into their dealership's performance at a glance.

2

Real-time
Data

The dashboard page offers real-time visibility into all relevant business metrics, allowing dealership users to track their KPIs as they happen. This ensures that users have access to the most up-to-date information to make informed decisions and take timely actions.

3

Informed Decision
Making

With access to reliable and up-to-date data, dealership users can identify trends, patterns, and areas of improvement within their operations. This information empowers them to make informed decisions that align with their dealership's goals and objectives.

4

Improved Performance
Coaching

The dashboard page enables users to set goals and track their progress against them. By having a clear view of their performance metrics, users can hold themselves and their team members accountable, driving motivation and fostering a culture of continuous improvement.

5

Streamlined
Communication

With better visibility into individual and team performance, dealership users can implement targeted coaching or accountability measures. This helps identify areas for improvement and ensures that resources and training are directed where they are needed most.

With UpdatePromise, your dealership gains access to our robust dashboard, designed to provide enhanced visibility and insights into your dealership’s performance. Our goal is to empower dealership users to make informed decisions, track their KPIs, and drive their present and future objectives. Contact us today to learn more about how our dashboard page can help you elevate your dealership’s performance tracking capabilities.

See what dealers are saying about UpdatePromise

Our group went through several demos just recently and chose UpdatePromise. After doing our research, we felt they have the best product available. UpdatePromise encompasses a multitude of solutions for service. Video MPI, Service Price Guides, Mobile Payments, Custom Repair Financing Options, tons of super slick technology. The best part is the customer loves it!
Matt TonoliDirector of Fixed Operations | FINN Auto Group
Matt Tonoli
UpdatePromise plays a key role in our ability to Operate and scale our dealerships. Our customers will always receive the same QvaleWay experience that is transparent and upfront, no matter what car brand or dealership they are with. In 2022, the Qvale Auto Group ended the year increasing revenue by 20%, operational gross profit by 28% and 81% of that new revenue tied directly into new operational net profit. There’s no guessing or surprises on how we’ve achieved these results, UpdatePromise’s robust reporting gives us the ‘Money Ball’ type-of-insight that pinpoints where the opportunities are, allowing us to address inefficiencies in real time.
Geno WalshExecutive Manager of Operations | Qvale Auto Group
Geno Walsh
One of the things I like the most since implementing UpdatePromise, is seeing our team open higher quality initial ROs, additionally I have a significant increase in overall dollars per RO. Our online appointments have since doubled, customers love the custom service packages we offer and taking video walk-arounds at the check-in has reduced the amount of damage claims from customers. Overall, we are able to carry out services going out at full labor rates, and we really see the value and benefits of our partnership with UpdatePromise.
Josh FletcherService Director | Ardmore Toyota
Josh Fletcher
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UpdatePromise, Your One-Stop-Fixed-Ops

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Frequently Asked Questions

UpdatePromise’s Consumer Experience Management System (CEMS) comes in three
main packages, however, can be modularly tailored within each package to fit the
dealership’s needs.

UpdatePromise’s hands-on approach on creating successful Fixed Ops processes and
results can result in meeting the following standards for all dealerships.

  • 85%+ Service Appointment Show Rates
  • 85%+ Vehicle Check-Ins Opened on a Tablet
  • 85%+ of all ROs have an MPI sent with Media
  • 200% Response Rate to Inbound Messages from Customers
  • 10% of all Payments are made my Online Bill Pay
  • $610M Average dealership Merchant Volume
  •  10%+ Increase in Customer Satisfaction

90%+ Minimum Positive Score for Post-Delivery Feedback Reports

Because the UpdatePromise Consumer Experience Management System (CEMS) has been developed to be module*, dealerships are able to build/create a tool that fits their needs (features, number of employees, monthly RO count, etc.) without compromising how many tools they use or pay for.

Connect with a Consumer Experience Expert to receive an customized quote!

*Minimum product requirements for basic functionality (such as SMS communications or to process mobile payments) may apply.

Implementation can take up to 6-8 weeks from signed quote to in-person training, the
dealership’s collaboration is crucial to timeline and implementation process. See the full
implementation process here.

A dealership’s implementation process can take anywhere between 6-8 weeks, and the
timeline heavily depends on the dealership team’s availability, responsiveness and
collaboration to gather all the necessary information/data fr set-up and training.

  •  Step 1: Signed Agreement
  • Step 2: Kick-Off Call
    (i) Meet all of your team leaders who will be training and handling your
    implementation process from start to finish.
  • Step 3: Change Management Visit
    (ii) Receive an on-site evaluation survey and a welcome orientation for your
    dealership.
  • Step 4: Virtual Training
    (iii) Live data validation with the dealership and champion training will take
    place in anticipation of the in-person training team arriving.
  • Step 5: In-Person Implementation Training
    (iv) Your assigned training team and team lead will be on-site for a minimum
    of 5-days to train and assist your team.
  • Step 6: Client Success + Premier Support
    (v)Dealerships can expect follow-up meetings to review data and metrics on
    a weekly basis during the launch, and at a minimum of once a week for
    the first four weeks post-launch.

 

Our mission is to impact millions of consumers’ lives, one industry at a time; and our vision is to become the Amazon of the Automotive Industry.

UpdatePromise’s history begins in 2009, when Curtis Nixon, President and CEO of UpdatePromise, establishes a pilot program with Farmers Insurance to rollout UpdatePromise across the country to all contracted Collision Repair Centers… read more here.
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