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Acura Integrations

UpdatePromise is an approved Acura partner for both the Acura Service Connect (ASC) and Authorized Acura Tire Programs.

Our goal is to elevate your dealership's operations and provide an unparalleled customer experience. Discover how the Acura Service Connect Program, as well as the Authorized Acura Tire Program with Traxtion and TR Wholesale Solutions, can benefit your dealership.
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Get more done with UpdatePromise

Whether you’re working with a client on the service drive, or an inspection at the tech bays, we’ve got you covered.

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Acura Service Connect Program (ASC)

At UpdatePromise, we understand the importance of seamless communication and transparency between your dealership and your customers. The Acura Service Connect Program is a comprehensive solution that leverages advanced technology to enhance the service experience for both your dealership and your customers.

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Key Features of the Acura Service Connect Program:

Real-Time Service Updates

Through our program, your customers receive real-time updates on the status of their vehicle's service. Automated notifications keep them informed about repair progress, estimated completion time, and any additional services required. This feature improves customer satisfaction and reduces unnecessary inquiries.

Online Appointment Scheduling

Our program offers convenient online appointment scheduling for your customers. They can easily schedule service appointments through your website, eliminating the need for phone calls and reducing appointment booking errors. This feature enhances customer convenience and streamlines your dealership's service appointment management.

Digital Inspections and Estimates

With our program, your technicians can perform digital inspections and generate detailed reports effortlessly. These digital reports include accurate estimates for recommended services, which customers can view online. By providing transparency and detailed information, you build trust and confidence with your customers.

Mobile Communication

Our mobile app allows customers to stay connected with your dealership throughout the service process. They can receive notifications, view service history, and communicate directly with your service advisors through their mobile devices. This mobile communication feature enhances customer engagement and satisfaction.

Authorized Acura Tire Program Powered by UpdatePromise, Traxtion and TR Wholesale Solutions

We understand that offering high-quality tires is crucial for maintaining customer satisfaction and safety. The Acura Authorized Tire Program provides a comprehensive tire solution for your dealership, ensuring that you have access to top tire brands and can meet your customers’ tire needs effectively.

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Benefits of the Acura Authorized Tire Program:

Extensive Tire Inventory

Through our partnership with leading tire suppliers, we offer a wide selection of top tire brands for Acura vehicles. This ensures that your dealership can provide customers with the tires they need, whether they require all-season, performance, or specialty tires.

Competitive Pricing

Our program provides competitive pricing options, allowing you to offer attractive deals to your customers while maximizing profitability for your dealership. With our pricing support, you can meet the demands of price-conscious customers without compromising quality.

Streamlined Ordering Process

Our intuitive online platform simplifies the tire ordering process. You can easily browse available inventory, check pricing, and place orders, all in one centralized system. This streamlines your dealership's tire management, saving time and effort.

Reliable
Delivery

We ensure prompt and reliable tire delivery to your dealership. Our efficient logistics and reliable distribution networks make sure that the tires you need are delivered on time, enabling you to serve your customers promptly.

By partnering with UpdatePromise, your Acura dealership gains access to these comprehensive programs and services tailored specifically to your needs. We are dedicated to helping dealerships deliver exceptional customer experiences and optimize operational efficiency. Contact us today to explore how our Acura Service Connect Program and Acura Authorized Tire Program can revolutionize your dealership’s service offerings.

See what dealerships are saying about UpdatePromise

UpdatePromise plays a key role in our ability to Operate and scale our dealerships. Our customers will always receive the same QvaleWay experience that is transparent and upfront, no matter what car brand or dealership they are with. In 2022, the Qvale Auto Group ended the year increasing revenue by 20%, operational gross profit by 28% and 81% of that new revenue tied directly into new operational net profit. There’s no guessing or surprises on how we’ve achieved these results, UpdatePromise’s robust reporting gives us the ‘Money Ball’ type-of-insight that pinpoints where the opportunities are, allowing us to address inefficiencies in real time.
Geno WalshExecutive Manager of Operations | Qvale Auto Group
Geno Walsh
Our group went through several demos just recently and chose UpdatePromise. After doing our research, we felt they have the best product available. UpdatePromise encompasses a multitude of solutions for service. Video MPI, Service Price Guides, Mobile Payments, Custom Repair Financing Options, tons of super slick technology. The best part is the customer loves it!
Matt TonoliDirector of Fixed Operations | FINN Auto Group
Matt Tonoli
One of the things I like the most since implementing UpdatePromise, is seeing our team open higher quality initial ROs, additionally I have a significant increase in overall dollars per RO. Our online appointments have since doubled, customers love the custom service packages we offer and taking video walk-arounds at the check-in has reduced the amount of damage claims from customers. Overall, we are able to carry out services going out at full labor rates, and we really see the value and benefits of our partnership with UpdatePromise.
Josh FletcherService Director | Ardmore Toyota
Josh Fletcher
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Acura Integration Programs
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Frequently Asked Questions

UpdatePromise’s Consumer Experience Management System (CEMS) comes in three
main packages, however, can be modularly tailored within each package to fit the
dealership’s needs.

UpdatePromise’s hands-on approach on creating successful Fixed Ops processes and
results can result in meeting the following standards for all dealerships.

  • 85%+ Service Appointment Show Rates
  • 85%+ Vehicle Check-Ins Opened on a Tablet
  • 85%+ of all ROs have an MPI sent with Media
  • 200% Response Rate to Inbound Messages from Customers
  • 10% of all Payments are made my Online Bill Pay
  • $610M Average dealership Merchant Volume
  •  10%+ Increase in Customer Satisfaction

90%+ Minimum Positive Score for Post-Delivery Feedback Reports

Because the UpdatePromise Consumer Experience Management System (CEMS) has been developed to be module*, dealerships are able to build/create a tool that fits their needs (features, number of employees, monthly RO count, etc.) without compromising how many tools they use or pay for.

Connect with a Consumer Experience Expert to receive an customized quote!

*Minimum product requirements for basic functionality (such as SMS communications or to process mobile payments) may apply.

Implementation can take up to 6-8 weeks from signed quote to in-person training, the
dealership’s collaboration is crucial to timeline and implementation process. See the full
implementation process here.

A dealership’s implementation process can take anywhere between 6-8 weeks, and the
timeline heavily depends on the dealership team’s availability, responsiveness and
collaboration to gather all the necessary information/data fr set-up and training.

  •  Step 1: Signed Agreement
  • Step 2: Kick-Off Call
    (i) Meet all of your team leaders who will be training and handling your
    implementation process from start to finish.
  • Step 3: Change Management Visit
    (ii) Receive an on-site evaluation survey and a welcome orientation for your
    dealership.
  • Step 4: Virtual Training
    (iii) Live data validation with the dealership and champion training will take
    place in anticipation of the in-person training team arriving.
  • Step 5: In-Person Implementation Training
    (iv) Your assigned training team and team lead will be on-site for a minimum
    of 5-days to train and assist your team.
  • Step 6: Client Success + Premier Support
    (v)Dealerships can expect follow-up meetings to review data and metrics on
    a weekly basis during the launch, and at a minimum of once a week for
    the first four weeks post-launch.

 

Our mission is to impact millions of consumers’ lives, one industry at a time; and our vision is to become the Amazon of the Automotive Industry.

UpdatePromise’s history begins in 2009, when Curtis Nixon, President and CEO of UpdatePromise, establishes a pilot program with Farmers Insurance to rollout UpdatePromise across the country to all contracted Collision Repair Centers… read more here.
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