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Audi Integration

Enhance your dealership's operations and customer experience with the Audi Technician Video Walk-Around program and more with UpdatePromise's CEMS solution.

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Get more done with UpdatePromise

Whether you’re working with a customer directly on the service drive or inspections at the shop, we’ve got you covered.

0 %+
RO's are opened on a tablet
0 %+
RO's + Videos Sent to Customers
0 %+
Of all payments made online

Audi technician video walk-around program

UdpdatePromise makes it easy to provide comprehensive and transparent vehicle information to your customers by offering a unique and personalized experience with detailed video presentations of their vehicles.

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Key Benefits

1

Enhanced Customer Engagement

By incorporating video walk-arounds into your vehicle presentation process, you can capture customers' attention and keep them engaged. Our program allows your technicians to showcase the features and condition of each vehicle, creating a compelling visual experience for customers.

2

Detailed Vehicle
Presentations

Our program empowers your technicians to highlight key features, demonstrate functionality, and inspect any potential issues or repairs needed. This level of detail provides customers with a comprehensive understanding of the vehicle's condition, boosting their confidence in the buying or servicing process.

3

Transparency and
Trust

Video walk-arounds foster transparency by allowing customers to see the vehicle's condition firsthand. This builds trust and eliminates uncertainties, as customers can rely on the expertise of your technicians and make informed decisions.

4

Personalized Customer Experience

Each video walk-around is tailored to the specific vehicle, providing a personalized experience for each customer. By receiving a dedicated 3video showcasing the vehicle they are interested in or their serviced vehicle, customers feel valued and receive individual attention.

5

Remote Viewing
Convenience

In an increasingly digital age, our program allows customers to view the video walk-around remotely. They can watch the videos from the comfort of their homes or on their mobile devices, making it convenient and accessible.

6

Streamlined
Communication

Our platform enables seamless communication between your technicians and customers. Customers can ask questions or request additional information directly through the platform, fostering efficient and effective communication.

The Audi Technician Video Walk-Around program ensures transparency, engagement, and personalization, setting your dealership apart from the competition. Contact us today to explore how we can optimize your vehicle presentations and improve customer interactions.

Frequently Asked Questions

UpdatePromise’s Consumer Experience Management System (CEMS) comes in three
main packages, however, can be modularly tailored within each package to fit the
dealership’s needs.

UpdatePromise’s hands-on approach on creating successful Fixed Ops processes and
results can result in meeting the following standards for all dealerships.

  • 85%+ Service Appointment Show Rates
  • 85%+ Vehicle Check-Ins Opened on a Tablet
  • 85%+ of all ROs have an MPI sent with Media
  • 200% Response Rate to Inbound Messages from Customers
  • 10% of all Payments are made my Online Bill Pay
  • $610M Average dealership Merchant Volume
  •  10%+ Increase in Customer Satisfaction

90%+ Minimum Positive Score for Post-Delivery Feedback Reports

Because the UpdatePromise Consumer Experience Management System (CEMS) has been developed to be module*, dealerships are able to build/create a tool that fits their needs (features, number of employees, monthly RO count, etc.) without compromising how many tools they use or pay for.

Connect with a Consumer Experience Expert to receive an customized quote!

*Minimum product requirements for basic functionality (such as SMS communications or to process mobile payments) may apply.

Implementation can take up to 6-8 weeks from signed quote to in-person training, the
dealership’s collaboration is crucial to timeline and implementation process. See the full
implementation process here.

A dealership’s implementation process can take anywhere between 6-8 weeks, and the
timeline heavily depends on the dealership team’s availability, responsiveness and
collaboration to gather all the necessary information/data fr set-up and training.

  •  Step 1: Signed Agreement
  • Step 2: Kick-Off Call
    (i) Meet all of your team leaders who will be training and handling your
    implementation process from start to finish.
  • Step 3: Change Management Visit
    (ii) Receive an on-site evaluation survey and a welcome orientation for your
    dealership.
  • Step 4: Virtual Training
    (iii) Live data validation with the dealership and champion training will take
    place in anticipation of the in-person training team arriving.
  • Step 5: In-Person Implementation Training
    (iv) Your assigned training team and team lead will be on-site for a minimum
    of 5-days to train and assist your team.
  • Step 6: Client Success + Premier Support
    (v)Dealerships can expect follow-up meetings to review data and metrics on
    a weekly basis during the launch, and at a minimum of once a week for
    the first four weeks post-launch.

 

Our mission is to impact millions of consumers’ lives, one industry at a time; and our vision is to become the Amazon of the Automotive Industry.

UpdatePromise’s history begins in 2009, when Curtis Nixon, President and CEO of UpdatePromise, establishes a pilot program with Farmers Insurance to rollout UpdatePromise across the country to all contracted Collision Repair Centers… read more here.
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