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Your Exclusive Dealer Strategy Session Awaits

Less Crowds, More Clarity—Join Us, away from the Expo Floor.

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Get more done with UpdatePromise

The NADA Expo floor is buzzing with excitement and endless possibilities. When you’re ready for a moment to recharge, we’re here to give you our undivided attention

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Break Away from the Noise for Focused Time

⚜️Event Highlights ⚜️

  • Friday, January 24th
  • 5:00 PM - 11:00 PM
  • Mardi Gras World: 1380 Port of New Orleans Pl, New Orleans, LA 70130

⚜️Nights of NOLA Afterparty

Immerse yourself in the magic of NOLA after dark!
Join us for an unforgettable night filled with surprises, southern charm, and mystery guests throughout the evening.
Take a short stroll to the port behind the convention center and be apart of the experience everyone will be talking about!

Click here to RSVP
  • Saturday, January 25th
  • 8:00 AM - 10:30 AM
  • The LOLA Hotel: 1148 S Peters St, New Orleans, LA 70130

⚜️Hangover Breakfast Cure

Cure your Friday night fun with our Hangover Breakfast Spread!
Swing by the LOLA Hotel, conveniently located right across the street from the convention center entrance, and fuel up before the expo doors open.

Coffee, comfort food and good vibes await!

Join Us

Enhanced communication
and customer engagement

One of the key benefits of our Digital Multi-Point Inspection is the ability to engage customers in the inspection process. Technicians can share inspection results directly with customers via email, SMS, or even in-person consultations -OR- Send their MPI report and recommendations to advisors to review and communicate with customers.

By providing visual evidence and clear explanations of the vehicle’s condition, you can build trust, strengthen customer relationships, and ensure that customers are fully informed about recommended services.

This level of communication fosters transparency, instills confidence, and increases customer satisfaction.

Learn More

Raving Reviews from Respected Dealers

UpdatePromise plays a key role in our ability to Operate and scale our dealerships. Our customers will always receive the same QvaleWay experience that is transparent and upfront, no matter what car brand or dealership they are with. In 2022, the Qvale Auto Group ended the year increasing revenue by 20%, operational gross profit by 28% and 81% of that new revenue tied directly into new operational net profit. There’s no guessing or surprises on how we’ve achieved these results, UpdatePromise’s robust reporting gives us the ‘Money Ball’ type-of-insight that pinpoints where the opportunities are, allowing us to address inefficiencies in real time.
Geno WalshExecutive Manager of Operations | Qvale Auto Group
Geno Walsh
We have been with UpdatePromise since 2014. They cover everything we need to create the best Consumer Experience for our customers and our team. It is gratifying to hear our customers say how simple and easy it is to bring their vehicle to service.
Mike CarrascoService Manager | Diamond Valley Honda
Mike Carrasco
One of the things I like the most since implementing UpdatePromise, is seeing our team open higher quality initial ROs, additionally I have a significant increase in overall dollars per RO. Our online appointments have since doubled, customers love the custom service packages we offer and taking video walk-arounds at the check-in has reduced the amount of damage claims from customers. Overall, we are able to carry out services going out at full labor rates, and we really see the value and benefits of our partnership with UpdatePromise.
Josh FletcherService Director | Ardmore Toyota
Josh Fletcher
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Frequently Asked Questions

UpdatePromise’s Consumer Experience Management System (CEMS) comes in three
main packages, however, can be modularly tailored within each package to fit the
dealership’s needs.

UpdatePromise’s hands-on approach on creating successful Fixed Ops processes and
results can result in meeting the following standards for all dealerships.

  • 85%+ Service Appointment Show Rates
  • 85%+ Vehicle Check-Ins Opened on a Tablet
  • 85%+ of all ROs have an MPI sent with Media
  • 200% Response Rate to Inbound Messages from Customers
  • 10% of all Payments are made my Online Bill Pay
  • $610M Average dealership Merchant Volume
  •  10%+ Increase in Customer Satisfaction

90%+ Minimum Positive Score for Post-Delivery Feedback Reports

Because the UpdatePromise Consumer Experience Management System (CEMS) has been developed to be module*, dealerships are able to build/create a tool that fits their needs (features, number of employees, monthly RO count, etc.) without compromising how many tools they use or pay for.

Connect with a Consumer Experience Expert to receive an customized quote!

*Minimum product requirements for basic functionality (such as SMS communications or to process mobile payments) may apply.

Implementation can take up to 6-8 weeks from signed quote to in-person training, the
dealership’s collaboration is crucial to timeline and implementation process. See the full
implementation process here.

A dealership’s implementation process can take anywhere between 6-8 weeks, and the
timeline heavily depends on the dealership team’s availability, responsiveness and
collaboration to gather all the necessary information/data fr set-up and training.

  •  Step 1: Signed Agreement
  • Step 2: Kick-Off Call
    (i) Meet all of your team leaders who will be training and handling your
    implementation process from start to finish.
  • Step 3: Change Management Visit
    (ii) Receive an on-site evaluation survey and a welcome orientation for your
    dealership.
  • Step 4: Virtual Training
    (iii) Live data validation with the dealership and champion training will take
    place in anticipation of the in-person training team arriving.
  • Step 5: In-Person Implementation Training
    (iv) Your assigned training team and team lead will be on-site for a minimum
    of 5-days to train and assist your team.
  • Step 6: Client Success + Premier Support
    (v)Dealerships can expect follow-up meetings to review data and metrics on
    a weekly basis during the launch, and at a minimum of once a week for
    the first four weeks post-launch.

 

Our mission is to impact millions of consumers’ lives, one industry at a time; and our vision is to become the Amazon of the Automotive Industry.

UpdatePromise’s history begins in 2009, when Curtis Nixon, President and CEO of UpdatePromise, establishes a pilot program with Farmers Insurance to rollout UpdatePromise across the country to all contracted Collision Repair Centers… read more here.
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