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Integrated Consumer Financing

Through the strategic integration of UpdatePromise and Sunbit, we're enhancing the efficiency and profitability of your dealership's operations, from appointments to payments and everything in between.

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Get more done with UpdatePromise

Whether you’re working with customers on the service drive, in the waiting room, or virtually – we’ve got you covered.

0 %+
Of all payments are made online
0 %
Response rate to inbound messages
0 %+
Post Delivery Feedback Scores

User-friendly Integration

We pride ourselves on a hassle-free, customer-centric approach. Our system doesn’t require dealership team members to use more than one tablet or switch between devices when offering financing, ensuring a seamless experience for your customers.

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Sunbit features:

90% Approval
Rates

With UpdatePromise's integration with Sunbit, your dealership can accommodate all consumers, including those who might not qualify for traditional financing options. Help customers say, 'yes' more often and watch customer satisfaction soar.

True No-Interest Plans
Available

Offer your customers enticing 3-month 0% APR plans, available for approved consumers at participating dealerships. Our true no-interest plans are designed to enhance the attractiveness of your dealership, encouraging repeat business.

No Hard Credit
Checks or Fees

Along with a 30-second application process and immediate funding availability, Sunbit offers a no-hard credit check.* In addition to no application fees or late fees. All account openings and payment activities are reported to a credit bureau, providing an additional incentive for customers to use our platform. The loans are made by TAB Bank.

*Account openings and payment activity are reported to a credit bureau.

Integrate Financing Throughout Customer Journey

Your team can seamlessly integrate consumer financing during key touchpoints, including Appointment Scheduling, Vehicle Check-In, Multi-Point Inspection, and Payment processes. Here’s what you get with UpdatePromise:

  • Automatic pre-qualification links are sent to consumers once an appointment is created.
  • Financing banners to encourage application through the Online Appointment Widget and Virtual Glovebox.
  • Display of 'As low as' calculations throughout the entire customer journey.
  • Option for consumers to choose financing as a payment option in their mobile payment via the Virtual Glovebox.
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Consumer Benefits that Drive Business

UpdatePromise’s Consumer Experience Solution makes offering financing a breeze. Handle everything you need on ONE screen, without any hassles.

Innovate your dealership operations with integrated consumer financing powered by UpdatePromise and Sunbit. Get in touch with us today

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Frequently Asked Questions

UpdatePromise’s Consumer Experience Management System (CEMS) comes in three
main packages, however, can be modularly tailored within each package to fit the
dealership’s needs.

UpdatePromise’s hands-on approach on creating successful Fixed Ops processes and
results can result in meeting the following standards for all dealerships.

  • 85%+ Service Appointment Show Rates
  • 85%+ Vehicle Check-Ins Opened on a Tablet
  • 85%+ of all ROs have an MPI sent with Media
  • 200% Response Rate to Inbound Messages from Customers
  • 10% of all Payments are made my Online Bill Pay
  • $610M Average dealership Merchant Volume
  •  10%+ Increase in Customer Satisfaction

90%+ Minimum Positive Score for Post-Delivery Feedback Reports

Because the UpdatePromise Consumer Experience Management System (CEMS) has been developed to be module*, dealerships are able to build/create a tool that fits their needs (features, number of employees, monthly RO count, etc.) without compromising how many tools they use or pay for.

Connect with a Consumer Experience Expert to receive an customized quote!

*Minimum product requirements for basic functionality (such as SMS communications or to process mobile payments) may apply.

Implementation can take up to 6-8 weeks from signed quote to in-person training, the
dealership’s collaboration is crucial to timeline and implementation process. See the full
implementation process here.

A dealership’s implementation process can take anywhere between 6-8 weeks, and the
timeline heavily depends on the dealership team’s availability, responsiveness and
collaboration to gather all the necessary information/data fr set-up and training.

  •  Step 1: Signed Agreement
  • Step 2: Kick-Off Call
    (i) Meet all of your team leaders who will be training and handling your
    implementation process from start to finish.
  • Step 3: Change Management Visit
    (ii) Receive an on-site evaluation survey and a welcome orientation for your
    dealership.
  • Step 4: Virtual Training
    (iii) Live data validation with the dealership and champion training will take
    place in anticipation of the in-person training team arriving.
  • Step 5: In-Person Implementation Training
    (iv) Your assigned training team and team lead will be on-site for a minimum
    of 5-days to train and assist your team.
  • Step 6: Client Success + Premier Support
    (v)Dealerships can expect follow-up meetings to review data and metrics on
    a weekly basis during the launch, and at a minimum of once a week for
    the first four weeks post-launch.

 

Our mission is to impact millions of consumers’ lives, one industry at a time; and our vision is to become the Amazon of the Automotive Industry.

UpdatePromise’s history begins in 2009, when Curtis Nixon, President and CEO of UpdatePromise, establishes a pilot program with Farmers Insurance to rollout UpdatePromise across the country to all contracted Collision Repair Centers… read more here.
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